Case Study: LivePerson

In this case study, check out how Pachyderm enabled LivePerson to leverage the power of Kubernetes and containers to easily scale their jobs across their machines from a single shared storage location.

LivePerson connects people and brands through their AI-powered Conversational Cloud. Their platform lets brands provide conversational experiences on messaging channels like SMS, WhatsApp, Apple Business Chat, and more, so people can stop wasting time on hold and crawling through websites. On top of that, LivePerson’s conversational AI lets brands scale their ability to hold conversations with as many of their customers as possible, as quickly as possible.

With more than 18,000 customers, including HSBC, Orange, GM Financial, and The Home Depot, LivePerson delivers rich conversational solutions to power sales, marketing, and customer care for many of the world’s top brands. They were recently recognized as one of Fast Company’s World’s Most Innovative Companies as more and more brands turned to conversational AI to meet the surge of demand from customers on digital during the pandemic.